Hanoi and Ho Chi Minh City are two of the most frequented destinations in Vietnam and they also have the two biggest airports: Tan Son Nhat and Noi Bai Airport. We have already introduced you to the arrival guide to Tan Son Nhat airport (you can read it here), and upcoming in this article, I will cover all you need to know about Noi Bai airport. Expect to find a step-by-step check-in and check-out procedure, what to eat, where to sleep, and how to travel from the airport to the city center.

Read more: A Complete Guide to the Da Nang International Airport.

Noi Bai International Airport (airport code: HAN) is the second biggest transport hub in Vietnam, located in Soc Son district, which is about 27 kilometers from the city center of Hanoi. With the acreage of 139.216 square meters, the airport welcomes 15 million passengers yearly. If this is your first time to Hanoi, Vietnam, here are 13 things that you need to know:

1. Two terminals: Domestic and International

The airport has two terminals: T1 (domestic terminal) and T2 (international terminal). The distance between terminal T1 and T2 is about 850 meters. Both of the terminals have four floors fully equipped with modern and professional services such as restaurants, duty-free shops, transportation to Hanoi, free wifi, and massage services.

Hanoi Domestic Airport (Noi Bai Domestic Airport)

Noi Bai domestic Airport hanoi
Source: Commons.wikipedia.org

Terminal T1 is the domestic airport (san bay quoc noi). This is where Vietnam Airlines, Vietjet Airlines, and Jetstar are located.

The building has four floors:
First floor: Arrival domestic passenger
Second floor: Departure domestic passenger
Third floor: Offices
Fourth floor: Restaurants and cafes

There are three halls on the departure floor with more than 100 check-in counters and three kiosk check-in counters:

Check-in counters from number 1 to 30 are in Hall A
-Use for passengers of Vietnamese Airlines and Vietjet Airlines (SGN – HAN route)

Check-in counters from number 31 to 60 are in Hall B
-Use for passengers of Vietnam Airlines

Check-in counters from number 101 to 138 are in Hall E
-Use for passengers of Vietjet Airlines (route to other cities), Hau Au, and Vasco.

Hanoi International Airport (Noi Bai International Airport) 

Noi Bai International Airport
Source: Commons.Wikipedia.org

Terminal T2 is the international terminal (san bay quoc te). Currently, there are 22 international airlines that operate out of Noi Bai international airport. Some of which include Vietnam Airlines, Pacific Airlines, Hong Kong Airlines, AirAsia, Thai Airways, Cathay Pacific, Lao Airlines, and Tiger Airways.

The building also has four floors:
First floor: Arrival international passenger
Second floor: Immigration arrival international passenger
Third floor: Departure international passenger
Fourth floor: VIP, business lounge, and airlines representative office

There are ten counters and kiosk check-ins in the departure hall, together with four check-in islands, each of which has 24 check-in counters:
Vietnam Airlines passengers check in at islands E/F, G/H
Other airlines passengers check in at islands A/B, C/D

Besides the common utility services provided by the T1 terminal, the T2 terminal also provides exclusive high-quality services to ensure that your experience at the airport will be the best one.

First and Business class lounge

hanoi airport
Source: Commons.wikipedia.org

Located on the fourth floor of T2, the VIP lounge is a comfortable zone for passengers to rest or work before boarding. Waiting time is no longer painful when you are able to wait in a relaxing bright space with the sweet scent of flowers. You can treat yourself to delicious Asian and European cuisine while reading the newspaper or magazines provided in the lounge. There is also a computer system with internet access and a separate smoking room in the lounge.

More information
Location: fourth Floor, T2 terminal
Opening hours: 24/7
Phone number: 0919358899

Locker room

There is one locker room, where you can leave your luggage in the public area on the second floor of T2 (East Wing).

Children Playground and Baby Care Room

Your baby will no longer get bored at the airport since Hanoi Airport has a children’s playground in T2 terminal, near gate 33 of the departure lounge. Amenities include a fun swing, slide, and seesaw! If you are looking for a clean and tidy place to change diapers for your kids, you can look for baby care room on the West Wing of the third flood at T2.

2. International arrival passengers who…

Fly into Vietnam

Go through this process (four steps):
1. Quarantine and immigration check
2. Baggage claim
3. Customs inspection
4. Arrival hall

Notes:

  • Visa process

You will go through the visa application process before immigration. For more details, please check our article about All You Need to Know about Vietnam Visa.

Pro tip: Make sure you get both a signed visa and a signed date stamp next to your visa in your passport. Many hotels, hostels, and Airbnbs check this stamp in case they have to report information to the police.

Fly out of Vietnam

Go through this process: (six steps):

  1. Enter departure hall on the third floor of T2 terminal

There are four check-in islands, 96 check-in counters, and 10 kiosk check-ins. For information about your airline check-in counters and islands, please click here:

  1. Present air ticket and personal documents
  2. Present boarding pass and personal documents at immigration check
  3. Security check and custom clearance
  4. Check boarding gate and board your flight

Domestic flights within Vietnam

Go through this process: (six steps)

  1. Enter departure hall on second floor of T1 terminal
  2. Present air ticket and personal documents for check-in
  3. Go through Security check
  4. Approach departure lounge and get ready to board

Connecting flights

International connecting flights:

Check-in counters are located on the second floor.

  • Skip the immigration process
  • Go to the third floor for security check for passengers and handheld luggage
  • Take the procedures for international arrival passenger

Domestic connecting flight:

  • Follow immigration procedures for international arrival passenger
  • Go to T1 terminal, using free shuttle bus
  • Check-in for domestic flight

3. Information desks

Guide to Hanoi international Airport Noi Bai
Source: Commons.wikipedia.org

In case you need any information about the flight schedules, immigration procedures, or simply need to know where can you get a shuttle bus, you can find your answers at the information counters.

T2 terminal: there are two desks in the public hall on the third and first floor. You can also contact them via a 24/7 hotline: (+844) 35 876 611.

T1 terminal: there are information counters on the first floor of the public hall, and another one on the connection bridge on the second floor of hall A and E. They are reachable at (+844) 35 843 004.

4. Hanoi Airport Food 

When you have a connecting flight or a little time to kill before your departure, it’s a good idea to grab some food. Noi Bai Airport has many options in both T1 and T2 terminal. The choices vary between Vietnamese cuisine and fast food international cuisine; not to mention comfortable coffee shops with a good view of the airplanes and runway. All places have 24/7 service, free wifi, and outlets to charge your phone or laptop.

Here are some airport restaurants and where to find them:

T2 terminal:

Before Security:
Third floor – West wing: Cafe and Fastfood, Lucky Café, and Skyboss Cafe & Fastfood
First floor and Third floor: Burger King, Star Cafe, Chill, and BigBowl

Departure hall
Third floor – East wing: Fastfood & Drink, Bamboo Cafe & Fastfood, Fresh Garden, and Coffee PB’s Boutique
Third floor: Burger King, Star Cafe, Popeyes, and Two Tigers

T1 terminal:

Before security: Ngoc Suong Restaurant (first and fourth floor), Lucky Cafe (first and fourth floor), Coffee-Fastfood (first, third, and fourth floor), Aero cafe (first floor), Bamboo Cafe & Fastfood (second floor, Hall E), Cafe & Fastfood (second floor, Hall E)

Departure lounge: Food and Drink (second floor, Hall E), Fastfood (second floor, Hall A, and B)

Pro tip: After the security check, there are not many options so it’s better to grab food before you go through security

5. Bank

Unlike airports in other countries, the currency exchange in Vietnam’s airport has a good rate. Besides the currency exchange stall, Noi Bai airport is equipped with ATM machines from popular Vietnamese banks.

Where to find it?

T2 terminals: Public area

West wing:
– Two Currency exchange stalls: BIDV and Maritime Bank
– Three ATM machines: BIDV, Maritime Bank, and VP Bank

East wing:
– Two currency exchange stalls: Vietinbank and Techcombank
– Three ATM machines: Vietinbank, Techcombank, and Agribank

T1 terminal: Public area
– Two Currency exchange stalls: Vietcombank and ACB
– Nine ATM machines: Citibank, ANZ, HSBC, Vietinbank, Techcombank, ACB, VIB, Sacombank, and Agribank
– Kiosk banking: Vietinbank

6. Shopping

Guide to Noi Bai international airport
Source: Flickr

Shopping for duty-free is the best way to relax before or after a flight. Noi Bai airport has duty free and souvenirs shops. You can shop till you drop for some gifts or simply wander around just for fun to kill time.

Duty-free 

Noi Bai airport has two duty-free shops in both terminals called NIA Duty Free. You can expect to find clothing, beauty products, and perfumes from many luxury brands such as Chanel, Dior, Blvgari, DKNY, Kenzo, Lancome Moschino, and more. Furthermore, you can also buy Cognac, Whisky, Vodka, Gin, Rum, and Wine imported from Europe and America.

Where to buy duty-free goods

T2 terminal:
– Arrival lounge (first floor) – Arrduty-free free goods
– Departure lounge (third floor) – Departure duty-free goods

Souvenirs

There are souvenirs shops in each terminal. You can buy your last-minute gift for your friends or yourself; choose between goods such as fine art products, handcrafts from Vietnam, textile products, and fashion products. Keep in mind that the prices of these products are much higher in the airport. Unless you really need last-minute gifts, we advise you to buy them in the night market.

Where to find it?

T2 terminal: Two souvenir shops in the central area (third floor)
T1 terminal: Departure lounge (second floor) – Hall A and B

7. SIM card 

The SIM card and 3G data packages in Southeast Asia are super cheap and the registration is quick and painless. You will need internet connection to book a Grab or to track a taxi anyway so it’s a good idea to buy data the cheap way.

The Best Telecommunication Provider

Mobile Phone, Viettel, and Vinaphone are three of the most popular networks in Vietnam used by most locals. It usually cost around 50,000 VND – 100,000 VND (2.2 – 5 USD) for a SIM card with a prepaid credit of 50,000 – 200,000 VND available (2.2 – 10 USD). Read here for a full guide to SIM cards for beginners in Vietnam.

Where to buy SIM cards

T2 terminal: Arrival Hall (first Floor) – Zone A1 and A2
T1 terminal: Public Hall (first Floor) – Zone A 218

8. Free services in the airport

Internet, wifi

You can easily access the internet with your portable devices in either T1 or T2 terminal. The connection is not too fast but it is usable. You need to look for the available network called: “NoiBai Airport Free Wi-fi.” Then, open your web browser to the login page. Finally, fill in the form or click “Access” to connect to the wifi. The wi-fi system will occasionally reset. If this happens, just re-login.

Free water

Hanoi airport has a free water service in each terminal. You can look for it here:
T1 terminal: Departure lounges on second floor, Hall A, B, E
T2 terminal: Before security on third floor, near gate 21, 25, 32, 35

Free chargers

Each terminal has provided ten chargers for regular phones, as well as outlets for those who want to use a laptop. Find them here:

T2 terminal:
Before security (third floor): beside the information counter.
Departure lounge (second floor): the locations near gate 21, 22, 23, 28, 31, 32, 33, 34, 35.

T1 terminal:
Before security (third floor): Hall A and Hall B
Departure lounge (second floor): Hall A, B, E

9. First Aid

In case of emergency, there is a 24/7 daily first aid service in Noi Bai airport. There are three first aid rooms equipped with medicine and other necessary facilities. The doctors and nurses will appear within ten minutes after your request.

Request first aid service:

  • Airport attendants: should you need any help on requesting the first aid service, you can talk to your nearest airport staff.
  • Medical emergency team: You can also call the medical team through the airport control center via this number: (+844) 35876600 – Ext: 6300.

Where to find the first aid room:

T2 terminal: Arrival Hall (first floor) and departure lounge (third floor)
T1 terminal: Arrival Hall A (first floor)

 

10. Travel between two terminals 

You can walk between the international and domestic terminals but if you’re feeling tired after the long flight, then just hop on a free shuttle bus. Every day from 6 AM to 1 AM, a shuttle bus services T1 and T2 terminal, departing every 10 to 15 minutes.

Where to catch the bus:

T2 terminal: Arrival Hall (first floor) – column 18 (West wing)
T1 terminal: Arrival Hall (first floor) – Hall A

 

11. Travel to the city 

Guide to Hanoi Airport
Source: Commons.wikipedia.org

The distance from the airport to the city center is around 30 kilometers, but it will take about an hour of driving. Noi Bai airport offers a few transportation options to get to the city center: Grab, taxi, coach, and bus.

Read more: Best Way to Get Around in Hanoi

Grab

I love getting around with Grab (a car booking platform, similar to Uber) as it is usually cheaper than getting a taxi. Furthermore, the app also displays the route and price so I don’t have to worry about taxi scams. The estimated price to go from the airport to Hanoi Old Quarter is around 200,000 – 250,000 VND (10 – 11 USD), depending on traffic and demand.

Pro tip: Grab taxi is not allowed to drive into the airport arrival hall. If you go with Grab, you’ll have to walk outside to meet up with your driver.

Taxi

Travel by taxi is a little bit tricky as there are 14 taxi brands allowed to pick up passengers at the airport. Click here for the list of airport taxis. To avoid taxi scams, I recommend taking Mai Linh taxi (the green cab) as that is one of the two trustworthy brands in Vietnam (together with Vinasun). The price to go from the airport to Hanoi Old Quarter (backpacker area) is around 250,000 – 400,000 VND (11 USD – 20 USD).

Taxi scams: The bitter truth is that taxi scams are quite popular in Vietnam. Since they calculate your trip fee via the meter counter clock, some bad taxi drivers tend to take a longer way in order to over-charge you. To avoid that, you can either negotiate with the taxi drivers for the price before you depart or track the route using Google Maps. Again, Mai Linh taxi is a trusted taxi service in Vietnam; if you don’t have Grab on your phone, be sure to look for the green taxis.

Where to catch a cab

T2 terminal: Arrival Hall – first floor – Hall C and E
T1 terminal: Arrival Hall – first floor – East Wing

Taxi information
Mai Linh Taxi: (+843) 8 222 666

Airport bus (or coach)

A cheaper way to travel from the airport to Hanoi city is by using the airport bus (or coach). The 16 – 45 seat buses depart from Noi Bai Airport to a station on Quang Trung street, three kilometers away from Hanoi Old Quarter. If you want to be dropped-off on the way, just show the staff your destination and ask them for your stop. The price of the ticket is 40,000 VND/person (2 USD). Good news, baggage is free of charge!

Jetstar bus

If you fly with Jetstar Pacific and land in Hanoi by 7 PM, you can take their bus to the city center, which departs 30 minutes after landing. The bus tickets are sold on the flight, so please contact your cabin crew to purchase it.

The route: Noi Bai airport – Thang Long Bridge – Hoang Quoc Viet – Nguyen Van Huyen – Dao Tan – Ngoc Khanh bus station – Quang Trung bus station.

Vietjet Air Bus

Vietjet Air also offers a shuttle bus to the city center. The tickets have to be booked on the website 24 hours in advance. You can also call their hotline via this number: (+844) 39 416 270

The route: Noi Bai airport – Thang Long Bridge – Hoang Quoc Viet – Dao Tan – Nguyen Thai Hoc – Quang Trung – Tran Nhan Tong

Where to catch the airport bus

T2 terminal: Arrival Hall (first floor): West Wing and East Wing
T1 terminal: Arrival Hall (first floor): Hall C and Hall E (for Jetstar bus)

Bus

There are four buses that have routes from Noi Bai airport to the center of Hanoi: bus number 07, 17, 90, and 86. This is the cheapest transportation option on the list. It costs only 9,000 VND per pax (0.40 cents). Bus 86 is an exception since its price is 30,000 VND/pax (1.5 USD). If you do not know which bus you should take and when to get off, just contact the staff at airport information, show them your address, and they will help you find the right bus. Most of the buses are not allowed to go inside the airport, you must walk to the bus station located 200 meters away from the airport gate.

Bus 07: Normally, this bus is always full of people, so you might have to stand for an hour during the trip.

  • The route: Noi Bai airport – Thang Long highway – Pham Van Dong – Hoang Quoc Viet – Nghia Do park – Cau Giay transit station.

Bus 17: This bus has fewer passengers compared to Bus 07 but it will take about 90 – 120 minutes to get to the final destination.

  • The route: Noi Bai airport – Phu Lo Soc Son – Dong Anh – Cau Duong – Nguyen Van Cu – Long Bien transit station

Bus 90: This is one of two buses that are allowed to go through the airport terminals.

  • The route: T1 arrival hall (first floor) – Vo Nguyen Giap – T2 arrival hall (first floor) – Vo Nguyen Giap overpass – Vo Nguyen Giap street – Nhat Tan Bridge – Vo Chi Cong – Nguyen Hoang Ton – Lac Long Quan – Hoang Hoa Tham – Van Cao – Lieu Giai – Kim Ma – Number 01 Kim Ma.

Bus 86: This is the newly launched bus which specifically offers the transfer service between the airport and city center. The price is 30,000 VND/pax (1.5 USD). You can catch the bus at the arrival hall (first floor) of both terminals.

  • The route: T2 arrival terminal (first floor) – Vo Nguyen Giap overpass – Vo Nguyen Giap street – T1 arrival terminal (first floor) – Vo Nguyen Giap – Nhat Tan bridge – Au Co – Nghi Tam – Yen Phu – Long Bien transit station – Tran Nhat Duat – Tran Quang Khai – Trang Tien – Le Thanh Tong – Hai Ba Trung – Ly Thuong Kiet – Le Duan – Hanoi Train Station.

Airport Transfer

After a long and tiring flight, getting to your hotel safe and sound should be your top priority. While I can’t make your flight faster (sorry!), at least I know a way to ensure your airport transfer to be a quick and smooth experience. Book our private Christina’s Airport Transfer!

muvv-airport-pick-up

Just fill in our booking form and we’ll take care of the rest, a driver will be ready to pick you up on time at the Arrivals Gate, then drive you to your accommodation safely. Just sit back, relax, and enjoy our stress-free transit.

12. Hotels near Hanoi airport

Spending six to eight hours sitting at the departure lounge waiting for your connecting flight can be very uncomfortable, not to mention boring. You also don’t want to waste your time traveling two hours to the city center and back. Instead, think about renting a room in the airport area. It would be awesome to rest after a long flight and take a shower to get ready for the upcoming trip. Here are some recommendations for hotels in the area:

Airport sleep pod (inside the airport)

Noi Bai airport has a sleep pod service located within the airport for those looking for a private place to relax. The rooms are well-designed and equipped with basic items such as AC, television, clothes hangers, wifi, and an alarm clock. They also offer free snacks and drinks, and restaurant vouchers for customers. For the room rate, please click here.

Where to find it
T2 terminal: second floor
T1 terminal: second and third floor

Salite hotels near Hanoi airport

  • Duc Hieu 2
    Distance to the airport: 1.5 kilometers
    Address: Dien Xa, Quang Tien, Soc Son, Noi Bai, Hanoi
    Price: From 297,000 VND – (13.5 USD)
  • Family Transit Hotel
    Distance to the airport: 4 kilometers
    Address:  Dien Xa, Quang Tien, Noi Bai, Hanoi
    Price: 220,000 VND/Dorm bed – (10USD) – from 357,000 VND/Double-bed room ($16.20 USD)
  • Indochina Airport Hotel
    Distance to the airport: 4 kilometers
    Address:  9 Cau Den St., Nga Tu Cao Toc, Hanoi
    Price: From 308,000 VND/Double-bed room – (14 USD)

13. Check in without waiting in line with Vietnam Airlines

Good news for everyone: Vietnam Airlines now supports online check-in. Instead of wasting your travel time in lines, why not stay at home and take advantage of the online check-in? With domestic flights, you can go straight to the security gate if you have no baggage or if you do have baggage, you can quickly visit the check-in counter and be on your way. Online check-in also allows you to choose your seat before everybody else. But remember that the online check-in only occurs 24 hours to two hours before the departure time. Also, note that Vietnam Airlines online check-in is limited to nine passengers per booking account and does not apply to children under 12 years old.

Here is your guide to online-check in:

Situation number 1: If you have already confirmed your email address, you will receive a check-in link via your email about 24 hours before the departure time. Just simply click it, provide the information required, and it’s good to go.

Situation number 2: If you haven’t submitted your email address, you need to access the Vietnam Airlines check-in page from 24 hours to two hours before the departure time. After that, input all the information required and there you go.

Note:

  1. The online check-in feature is available only with flights departing from Hanoi, Da Nang, and Ho Chi Minh City. From other cities, you have no other choice than the normal check-in.
  2. When you have already checked in online, remember to appear at the airport on time (at least 20-30 minutes before the boarding time).

I have just shared 13 things you need to know about Noi Bai airport. If you are about to fly into Vietnam, I hope you will have a wonderful time exploring this beautiful country. If you are leaving us, then have a safe flight and see you soon.

GENERAL INFORMATION

Address: Phu Cuong, Soc Son, Vietnam

Phone: (+844) 38 865 047
Code: HAN
Local time: GMT +7

Make sure to save this article so you can refer back to it at the airport should you need help. Please also make sure to double check your visa! Here’s our guide. Happy flying!

If you enjoyed this article and would love more travel tips (what to see, do, and eat!), follow us at the Christina’s Blog.

47 COMMENTS

  1. Hey, thanks for the info.
    I was just wondering if there is a left luggage/luggage storage other than public lockers? Apparently there was, but after reading your article I’m so sure if that’s still the case. I need to keep a heavy suitcase in storage whilst trqllving Vietnam for 2 weeks however, I’m not keen on leaving it in a public locker room.
    Thanks.

  2. Nice in depth article on the topic of Hanoi Domestic and International airport. May i ask if there are any parking advice for passengers wishing to park different forms of motor vehicles or motor bikes? Long stay short stay? Thank you! It was an informative read.

  3. Hi Eleanor. I found your blog very useful. I am arriving at Noi Bai airport flying business class on Asiana airlines coming from the United States (a 24-hour flight). I am going to go directly to Sapa on the limousine bus. I have a 4-hour wait at the airport before the bus leaves. My question is can I buy access to the Business Class lounge so I have a comfortable place to wait. If yes, which lounge should I use? Thank you very much for your help, Dr. Cathleen Yordi Contact at: clyordi@aol.com

    • Hi Cathleen, you can buy a ticket to Lotus lounge (operated by Vietnam airline) for around $30 USD (~650,000 VND). Please contact the airport staff for further information 😉

  4. Hi
    I land from Bangkok at Hanoi t2 at 9.35 am and my connecting flight to Phu Bai is at 11.20 am from t1…..do you think I have time to get this flight ?
    Thk you

    • Hi Catherine,

      It is possible to get the flight since T2 and T1 terminals are next to each other. There is a shuttle bus that go from T1 to T2 and back. Just contact the airport staffs, they will nicely guide you 😉

  5. Wow! Thank you for this great comprehensive Airport guide! Also really useful tips about the wifi or where to buy a SIM card. Often the savings of ordering a Grab from the Airport, already make up for the cost of a SIM card!

  6. Dear Eleanor,

    do you know if we can use the airportlounge at terminal 2 // we are landing from frankfurt in Hanoi in T2 and will fly from T1 to CXR? Could we go into T2 after immigration or before?!?!

    Thanks a lot

  7. Hi Eleanor-
    This is a great guide for people who have never been to the Hanoi airport before. I am arriving this upcoming Thursday around 9:50 pm. I did VOA and was wondering if you think it will be busy at that time? There is also someone picking me up and I was instructed to meet them by the pedestrian bridge. Do you by any chance know where that is? I am trying to find maps online but am having some trouble.
    Thank you so much in advance!

  8. Hi Eleanor,
    Sorry if this is a duplicate comment, not sure if my first one went through 🙂 However I am arriving this Thursday around 9:50 pm and am using VOA. Do you think it will be busy at that time? Also, I have someone picking me up from the airport and was instructed to meet them by the pedestrian bridge. Do you know where this is located? I can’t seem to find anything online.
    Thanks for this awesome guide, it is super helpful!

  9. Hi, I really like your blog a lot. Thank you . I have a question though, if I am taking a domestic flight out of Hanoi, when should I arrive at the airport ? Thanks in advance

    • Hi Trang, generally, you should arrive at the airport 2 hours in advance for domestic flight and 3 hours for international one 🙂

  10. I am taking Vietjet from Singapore to Tokyo and back with connecting flights at Noi Bai. my connecting flight is 13h. What is the normal procedure do I take my luggage and check-in again on the forward flight or leave the luggage for a flythrough to the next destination.
    If I decided to sleepover in a hotel near the airport can I exit out and check in later. Any charges.
    For Singapore Citizens, do you require advance Visa approval at the Vietnamese embassy in Singapore or will they allow VOA.
    Can I exchange Singapore Dollars to VND or do money changers prefer USD.

  11. Hi Eleanor,
    This blog is excellent! So thorough 🙂
    I have a question: I will be returning to America from Vietnam by flying from Saigon to Hanoi to Seoul. If my flight from Hanoi to Seoul boards at 11pm, what time does my flight from Saigon need to arrive at Noi Bai airport?
    Thanks!
    Jack

  12. Hi Eleanor, you mentioned in a previous reply that it is possible to buy a ticket into the Lotus Lounge for approx US$30. I’ve read on another website that Lotus Lounge is only available for Business Class travellers – can you clarify?

  13. Hi, My family of 4 will be transiting for a connecting flight to Osaka from Singapore for 6 hours.
    What do you suggest us to be doing?
    IF we were to hang around the airport for the duration, would like to know if the F&B and Retail outlets are operating 24hrs as we would be there from 6pm till past midnight?
    Also do they accept credit cards? as I do not think that its necessary to change local currency to use only for a few hours.

    • Hi Clarence, it will take at least 1 hour to go from the airport to HN center. Therefore, it would be quite rush if you leave the airport for the city in my opinion. I’d suggest you stay at the airport. As far as I know, F&B outlets are operating 24 hours and most of the places accept credit cards.

  14. A detailed description very helpful for people travelling for the first time to Hanoi.
    A lots of thanks
    Dr A. Christodoulides

  15. Hi. Is there any prayer room in Terminal2, after security? I will be in transit to catch my connecting flight to Seoul. Thanks

  16. Hi Eleanor,
    I’m Hasnol from Malaysia. Very informative blog. I’ll transit at Noi Bai Airport for 4 hours (arriving from KUL at 10 pm) while my flight to FUK at 2 am. (1) Do you know if Noi Bai Airport has sleeping pods? (2) Do you know if any halal food available at T2?

    • Hi Hasnol,

      1. Noi Bai Airport has sleeping pods at 2nd floor (T2 Terminal) and 2nd and 3rd floor (T1 Terminal)
      2. I’m sorry dear I don’t really know the answer 🙁

  17. Hi Eleanor.. very concise. Thank you.
    Is there an airport lounge at terminal 1 domestic {san bay quoc noi}?
    We arrive at international terminal 2 at 05:20 and have a 5 hour wait for our connecting flight to Da Nang. We are wondering if we can pay to use a business lounge at the domestic terminal 1 or if there are relaxing chairs to grab some sleep…. thank you. Anita

    • Hi Anita, there are two lounges at T1 terminal. Those are Lotus Lounge (operated by Vietnam Airlines) và NASCO lounge. The entrance fee is 300,000 VND/pax.

  18. Hi Eleanor,

    I left my iphone in the waiting room yesterday (25/1) in front of the gate 28. I reported to the flight crews but still receive no email from them. Is there any way I can contact with the “found and lost” room at Noi Bai airport?
    Many thanks,

  19. Dear Eleanor,

    We will be travelling Vietnam Airlines Business Class in August, when we arrive at the airport and wait for our connecrtion to Frankfurt will we be able to access a shower without having to leave the airport ?

  20. I like it a lot online pharmacy Finally, another kind of risk is picking the wrong moment to buy a particular investment. This can seriously damage your returns – many investors who bought into the stock market in early 2000, at the height of the dotcom boom, are still showing losses on those purchases.

  21. I’m arrive 12:05 at Noi Bai International from Kuala Lumpur & i have Vietjet ticket flight to Can Tho at 15:05..
    I have enough time after finished all everything on Terminal 2 & catch my flight on Terminal 1 ?
    I’m really worries with this.. Thank You Very Much..

    • This is my 1st time arrive Vietnam.. how the immigration checking ? what usually they check & they ask ?
      How long usually queuing up on Security Checking ? this one make me worried i can’t catch my flight on Terminal 1..
      Thank You very Much for Your kind Attention…

  22. Hello,
    Thank you for your perfect description of Hanoi airport.
    I wanted to ask you today we will arrive at the airport of hanoi from phu quoc around 8 p.m. local and we have about 5 hours of waiting before embarking on the international flight that will bring us back to europe … in this time we wanted to do a spa massage.
    Is there a spa center inside the airport? if it is not present, can you indicate the closest possible luxury level that is open and bookable? THANK YOU

  23. Hi Eleonor, unfortunaly I lost my luggage between lounge and shops.
    If I am not mistaken, I didn’t find any informations for Found objects?
    I am sure it’s exist but do you have any information or phone number? Thank you

  24. Hi there, I chanced upon your blog and wonder if you can help me. I’m thinking to book a trip from Singapore to Seoul via Vietnam Air. The layover was 1.5 hours in Hanoi to Seoul and 10 hours in Hanoi to Singapore.
    Question 1) do I need to take out my luggage in Hanoi and re- check in?
    Question 2) considering the 10hours layover in Hanoi for the leg back to Singapore, I plan to book the sleeping pod as I’m travelling with 2 young children. Again, how about the luggage? And do I have to clear immigration or customs?
    Hope you can help me!!
    Thanks in advance

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